Job Seekers! .. To increase your chances of getting hired:
Post your CV on Bayt by clicking here

Employers! ..
  • To have more exposure on your jobs:
    Post your jobs on Bayt by clicking here
  • To find resumes:
    Check CV search on Bayt by clicking here

  • Author Topic: Customer Sales - Service Manager - Emirates Airline - Dubai  (Read 16031 times)

    admin

    • Administrator
    • Hero Member
    • *****
    • Posts: 878
    Customer Sales - Service Manager - Emirates Airline - Dubai
    « on: 26 November 2012, 11:02:48 PM »



    Customer Sales - Service Manager - Emirates Airline - Dubai
    Manage a large retail office operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates products.


    Job Outline:
        Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed ticket sales targets.
        Coach, manage, develop and motivate direct reporting Customer Sales and Service Officers and Customer Sales and Service Team Leaders. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.
        Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
        Produce resource plans based on call and walk in customer forecasts. Monitor recruitment and attrition rates and collaborate with the Sales Manager and training departments to ensure adequate resource is recruited and competent in appropriate skills. Ensure training programs are delivered and put into effect and feedback provided on program success.


    Qualifications and Experience:
        Post Graduate Degree (12+4 or equivalent)
        Commercial/Sales. Other 5+ Years.
        Airline sales and contact centre experience.
        Coaching and people development.
        Working knowledge of retail office and airline industry procedures and methodology.
        Excellent knowledge of fares and ticketing courses, Skywards and MARS reservations systems and Emirates products and services.
        Ability to communicate, negotiate and influence effectively.
        MS Office Proficient.


    Closing: 08 Dec '12


    Apply online: [You are not allowed to view links. Register or Login]


    Pascalina

    • Newbie
    • *
    • Posts: 1
    Re: Customer Sales - Service Manager - Emirates Airline - Dubai
    « Reply #1 on: 27 November 2012, 08:41:11 AM »
    [You are not allowed to view links. Register or Login]


    Customer Sales - Service Manager - Emirates Airline - Dubai
    Manage a large retail office operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates products.


    Job Outline:
        Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed ticket sales targets.
        Coach, manage, develop and motivate direct reporting Customer Sales and Service Officers and Customer Sales and Service Team Leaders. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.
        Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
        Produce resource plans based on call and walk in customer forecasts. Monitor recruitment and attrition rates and collaborate with the Sales Manager and training departments to ensure adequate resource is recruited and competent in appropriate skills. Ensure training programs are delivered and put into effect and feedback provided on program success.


    Qualifications and Experience:
        Post Graduate Degree (12+4 or equivalent)
        Commercial/Sales. Other 5+ Years.
        Airline sales and contact centre experience.
        Coaching and people development.
        Working knowledge of retail office and airline industry procedures and methodology.
        Excellent knowledge of fares and ticketing courses, Skywards and MARS reservations systems and Emirates products and services.
        Ability to communicate, negotiate and influence effectively.
        MS Office Proficient.


    Closing: 08 Dec '12


    Apply online: [You are not allowed to view links. Register or Login]

    mohamad rammal

    • Newbie
    • *
    • Posts: 1
    Re: Customer Sales - Service Manager - Emirates Airline - Dubai
    « Reply #2 on: 23 February 2013, 09:24:32 PM »
    [You are not allowed to view links. Register or Login]
    [You are not allowed to view links. Register or Login]


    Customer Sales - Service Manager - Emirates Airline - Dubai
    Manage a large retail office operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates products.


    Job Outline:
        Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed ticket sales targets.
        Coach, manage, develop and motivate direct reporting Customer Sales and Service Officers and Customer Sales and Service Team Leaders. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.
        Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
        Produce resource plans based on call and walk in customer forecasts. Monitor recruitment and attrition rates and collaborate with the Sales Manager and training departments to ensure adequate resource is recruited and competent in appropriate skills. Ensure training programs are delivered and put into effect and feedback provided on program success.


    Qualifications and Experience:
        Post Graduate Degree (12+4 or equivalent)
        Commercial/Sales. Other 5+ Years.
        Airline sales and contact centre experience.
        Coaching and people development.
        Working knowledge of retail office and airline industry procedures and methodology.
        Excellent knowledge of fares and ticketing courses, Skywards and MARS reservations systems and Emirates products and services.
        Ability to communicate, negotiate and influence effectively.
        MS Office Proficient.


    Closing: 08 Dec '12


    Apply online: [You are not allowed to view links. Register or Login]

    mamudart

    • Newbie
    • *
    • Posts: 1
    Re: Customer Sales - Service Manager - Emirates Airline - Dubai
    « Reply #3 on: 03 March 2013, 04:04:25 AM »
    Hope this finds you well.
     
    First and foremost, I would like to take this opportunity to thank you in advance for your kind consideration.
     
    Kindly find enclosed updated CV.
     
    Thank You & Best Regards,

    Mahmoud  Youssef

    Lasasdas

    • Newbie
    • *
    • Posts: 2
      • สโบ
    Re: Customer Sales - Service Manager - Emirates Airline - Dubai
    « Reply #4 on: 31 July 2019, 06:12:25 AM »
     This article is very good. I like to read a lot.
    [You are not allowed to view links. Register or Login]